Call recording

Calls can be recorded in real time, then downloaded as .wav files to be listened to.

To configure call recording

  • Log in to the web interface.
  • Go to Features " Call recording.
  • Click the "Add a new group" button.
  • Enter the following:
  • A name for the group.
  • Optionally a description.
  • Which calls to record.
  • The default expiry time. After a recording expires, it is deleted automatically.
  • You can change individual recordings' expiry times once they have been created.
  • Click the "Save" button.
  • In the settings for your numbers, telephones, etc, there will now be a new option for the record group. Set whichever numbers, telephones, etc, you wish to use this group. If a call goes through more than one number, telephone, etc, that use different record groups, the call is recorded to all appropriate groups.
  • Make and receive calls as normal.
  • To access the recordings, click on the "Recordings" link on the right of the list record groups page, or the "Recordings" button on the edit record group page.
  • Enter search parameters as desired, then click "Update".
  • To download a recording, click its link.
  • To work with recordings, select any you wish then click the appropriate button at the bottom.

Class of service

Classes of service allow you to control which numbers telephones may call. The called number is matched against the prefixes in the class of service, and the longest matching prefix is used. For example, calls to international numbers can be barred except for a single number which is specifically permitted. Alternatively, a single number can be barred if an employee is making unauthorized calls to it.

To create a class of service

  • Log in to the web interface.
  • Go to Features " Classes of service.
  • Click the "Add a new class" button.
  • Enter the following:
  • A name for the group.
  • Optionally a description.
  • Whether internal and external calls are allowed by default. At this point you cannot enter specific destinations; see below.
  • Click the "Save" button.
  • On the list classes of service page, click the class you have made.
  • Click the "Add a new exception" button.
  • Enter the full number or prefix, and whether to allow calls to it or not.
  • Click the "Save" button.
  • Add any other exceptions as desired.
  • In the settings pages for your telephones, there is a new option for the class of service. Set any telephones you wish to use this class of service. Any telephone not in a class of service may call any number the system is configured for.


Conferences allow two or more people to call into the system and talk together.

To add a new conference

  • Log in to the web interface.
  • Go to Features " Conferences.
  • Click the "Add a new conference" button.
  • Enter the following:
  • A conference code, replacing the one chosen for you if you wish.
  • Optionally a description.
  • At least one PIN. The administrator PIN allows the caller to lock the conference to new callers.
  • The Talk PIN should be used for most callers. The listen PIN allows the caller to listen but not talk.
  • The maximum number of people allowed in the conference. Any callers attempting to log in to the conference after it is full are played an error message and disconnected.
  • The duration of the conference. Outside this time, callers may not log in to the conference, though callers already in the conference are not disconnected at the end. If callers may access the conference at any time, set this to be "permanent".
  • When the first conference starts. One minute before this time, notifications are sent.
  • It can still make sense to use this option with permanent conferences to send notifications.
  • How often the conference repeats.
  • How many conferences there are. For example, if the first conference is on Monday, the conference repeats daily with a total of 5 conferences, the last conference will be on Friday.
  • The callerid to use for notification calls.
  • Any telephone numbers to call and email addresses to send notifications to just before the conference starts. The called users are not asked for a PIN, but put directly into the conference with the access you set here.
  • Click the "Save" button.
  • Set a public number or feature code to forward to "Conference login". *3 is set to conference login by default.
  • Call this number or feature code when the conferencing

Dial by name

Dial by name allows callers to reach a person by entering characters of the name on their telephone keypad.

To configure dial by name

  • Log in to the web interface.
  • Set a public number, feature code, IVR destination, or similar to point to the dial by name feature.
  • Go to Features " People.
  • Set the internal extension field to be the number to dial to reach this person. This can be a telephone, public number, or feature code.
  • Optionally, set a mailbox to be owned by this person under Features " Mailboxes, then record a name for the mailbox using 0 then 3 from the voicemail main menu.
  • Repeat for any other people who are to be reachable by dial by name.

Callers can then call the public number, feature code, or IVR destination and enter characters of the last name of the person they are trying to reach. If there are multiple matches, they will be played the names of any matches as below. If there are more than 10 matches, they will be asked to enter more characters. When they choose a match, they are then transferred to the internal extension of that person.

When playing the names of matches, the system looks for the following and uses the first available:

  • If there is a mailbox with the same number as the person's internal extension, and it has a name recorded, the name is used.
  • Else, if the person is the owner of any mailboxes which have names recorded, the name of first one (sorted by mailbox number) is used.
  • Else, if the person is the owner of any telephones which forward to mailboxes on no answer, and any of the mailboxes have names recorded, the name of first one (sorted by mailbox number) is used.
  • Else, if the person is the owner of any telephones which are set to monitor mailboxes for message waiting, and any of the mailboxes have names recorded, the name of first one (sorted by mailbox number) is used.
  • Else, the name of the person is spelt out letter by letter.


Feature codes are short numbers used to call a particular telephone, hunt group, etc, from within the system. For example, you can set "123" to forward to a hunt group of all telephones. Feature codes are also used to access features such as voicemail. For example, *1 is often set to allow direct access to voicemail without a password, and *2 asks for a mailbox and password. You may change these assignments; this is useful if your staff are used to the feature codes of a legacy PBX system. Calls to feature codes are not charged. The feature codes that you create affect only users in your own customer, not other customers using the system.

To add a new feature code

1. Log in to the web interface.

2. If you wish to record calls to this feature code, make a record group.

3. Go to Features " Feature codes.

4. Click the "Add a new feature code" button.

5. Enter the following:

  • The feature code to call.
  • Optionally a description.
  • Whether to screen calls. If set to yes, the destination will be asked if they wish to accept the call.
  • Optionally force the caller name. This allows users on a SIP telephone to see which feature code the call came from.
  • Optionally hang up the call after a certain number of minutes.
  • The record group if you have any.
  • Optionally a password. If set, you can call the number routing menu and change the temporary routing and announcement message.
  • If you are logged in as a system owner, whether the feature code may be used by all customers on the system.
  • Optionally temporary routing. This overrides the main routing below. If you use the number routing telephone menu, it is the temporary routing that you change.
  • The destination to route calls to this feature code to.

6. Click the "Save" button.

7. If you wish to set an announcement message to be played when the number is called, and before the destination is rung, go back into the feature code settings, and upload a .wav file. Alternatively, call the public number or feature code (*5 by default) for the number routing menu.

If you wish to route to different destinations for different callers, or at different times of the day or days of the week:

1. Make the feature code.

2. If routing by time, make a time group.

3. Go back into the feature code settings.

4. Click the "Add a caller route" or "Add a time group" button.

5. Choose the caller prefix or time group, and the destination.

6. Click the "Save" button.

7. Repeat for any other caller prefixes or time groups as desired.

Default feature codes

Some feature codes are defined within the system for you. These are:

* *1: Voicemail direct access.

* *2: Voicemail login.

* *3: Conference login.

* *4: Auto-attendant.

* *5: Number routing menu.

* **: Group pickup.

These are not shown in the feature codes web page. If you create feature codes with these numbers, your feature codes override the defaults.